In memory of Eur. Ing. Dr Bill Hollins.
Donations can be made to Bill's charity of choice www.kidney.org.uk 'A kidney patient charity in the UK. Run by kidney patients for Kidney patients'
Not a lot of people know that Dr Bill Hollins was a grandfather of the service design movement and his teaching has been a huge influence on Engine Service Design. Bill was an inspiration and taught Oliver and I at Brunel University in the darks arts of design strategy and innovation. His teaching helped us form some of the foundations of Engine today.
A stalwart engineer at heart but with a passion for the power of design Bill wrote the highly acclaimed book Total Design that cemented him as leading authority of design management. He wrote the British Standard for managing the design of Services and then penned 'Over the Horizon' outlining how design can be used to manage design to create new products and services. All whilst teaching at Westminster University Business school. Bill was undeniably a smart cookie.
Throughout my early years at Engine Bill always stayed in touch, interested in giving advice wherever it was needed and soon became a friend of Engine's. His wicked sense of humour and his sharp intellect always kept us on our toes and he always prided himself in challenging our thinking as he had always done at university.
An overachiever, Bill wasn't only defined by his work but also his sport, a keen and competitive swimmer and a huge Brentford FC fan - even writing a book about his love for the game. His idea of a good time would be a pint at each of the four pubs adorning the corners of Brentford stadium, the making of any man he would say, and it was always over a pint where Bill would be in his element regaling stories from the crazy patchwork that was his life and entertaining whoever would listen with his unique views on the world. It would be easy for this wicked sense of humour to mask his big heart but getting to know him you soon realised that nothing was more important to him than his family, his two adopted sons from Sri-lanka and his wife Gillian meant the world to him. Our thoughts and love go out to them during this difficult time.
For me personally, Bill was both a mentor and friend. It's rare you meet someone that inspires, guides and makes you laugh in equal measure. Thanks Bill, I know we have all been lucky to have known you. Rest in peace.
Some links to his thinking and work: