This year's Dubai Design Week proved to be the largest and most popular to date.
Our event entitled 'Service Design: The Next Wave of Evolution for Dubai', was an introduction to using design to create better services.
This talk hosted by Engine Dubai, Managing Director James Samperi and Senior Consultant, Itamar Ferrer focused on bringing to life the principles and practice of Service Design and how investing in the expertise to design services means that organisations are better equipped to deliver genuine customer happiness.
Its aim was to empower attendees with an understanding of how to progress from a compelling service vision for their business, their employees and for their customers to designing compelling multi-channel services more quickly and holistically.
We share a summary of the presentation available for download.
Want the full story?
Enter your full name and email to download.