News | 12/03/2018

Global Service Jam 2018

Tags:

Service experience design

From 9th-11th March, Global Service Jam* returned for forty-eight hours of world-changing service design thinking.

The event attracts participation from designers, students, entrepreneurs, creative minds, design thinkers and members of the public sector, drawn together to tackle the event's global theme creatively.

(*A 'Jam' is a fun, intense, high-energy event that brings people from diverse backgrounds together to develop new ideas. It explores new ways to change the world using design skills and a playful mindset.)

Engine's Senior Service Designer, Angus Lowe @AngusLoweDesign, took part in judging the Dubai leg of the event which takes place in up to one hundred cities around the world. All events happen simultaneously around the globe, creating prototypes inspired by a secret worldwide theme.

Dubai Service Jam was hosted at In5 Design Innovation Centre in Dubai's D3 district and was a high-spirited event with a healthy dose of competition, lots of cooperation and plenty of experimentation around problem-solving.

"This year's theme was “Yes. No. Maybe.” Which is vague, but the teams did an excellent job of threading the theme into the narrative of their final pitches. Most of the teams used it to relate to the indecisive moments where there is a choice to engage with a service, or not, or maybe", said Angus.

The winning prototype was a service to support people who have recently been made redundant as a result of automation taking over their jobs. The service focused on providing an “emotional reboot” as well as a “skills sharing platform” allowing individuals to discover new directions in their career. Congrats to the winning Team - Happy Catch-up!

Dubai Service Jam Host: @DiMallya
Twitter: @DXBServiceJam
IG: @dxbgsjam
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IMAGES: Courtesy of the event organisers