Implementation by Design
Tactics for implementing great services
On 13th August, the Service Design Network's dedicated publication Touchpoint released its celebrated tenth-year anniversary edition.
An article entitled: Implementation by Design: Tactics for implementing great services, written by Engine consultants, Karen Barrett, Ewan Cameron, Sam Hirsch and Martta Oliveira was chosen as a highlight of the journal to feature on the front cover.
Soft skills and human relationships are critical to creating services in the real world. Behind every great service is a team of highly organised people working together towards a common goal. It takes hard work to achieve this, but by representing the end user across all aspects of an organisation, service designers are excellently positioned to develop this unity and purpose. Service design also provides the tools and coaching needed to ensure that teams can turn this united vision into action on the ground.
Create and align on a vision
Break down silos and open communication channels
Champion the vision
Stand by your method
You can read the article here (SDN membership required)
The above excerpt is part of Touchpoint Vo. 10 No. 1 From Design to Implementation.
Touchpoint, the Journal of Service Design is published by the Service Design Network.