Operators are missing an opportunity to connect with customers
For the third consecutive year of our annual research report on customer service and experience, public transport operators have come out as providing the worst customer experience.
This year, nearly four in 10 respondents (38%) cited public transport & train operators as one of the worst three sectors for service and customer experience.
There are of course a number of factors that make it a challenge for operators to improve the experience for passengers. Joe shares his thoughts about what will make a difference with Transport Times.
Read the blog post in full here