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A diagnostic method to identify the differences between expectations and experiences of service…
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Engine train individuals, teams and organisations in how to use Service Design to improve service …
We help organisations discover, develop and deliver service innovation.
Service design is a design specialism that helps develop and deliver great services. read more
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At Engine
Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
"Matchbox has been a great success - It was great working with Engine, they worked with us to deliver an excellent tool under tight timescales.”
Former Designing Demand Director
Design Council
