Latest News
Service Design supplement in The Guardian Newspaper
On Monday 15th March 2010 the Guardian newspaper will be publishing a feature on Service Design …
Co-chairing Transforming Design here in London
The world is changing and design needs to change as well.…
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Empathy tools
Empathy tools let you experience processes as though you yourself have the needs of different users.…
Shadowing
Shadowing is a technique that allows you to immerse yourself in the lives of customers.…
Confessions of a service design researcher
Design research is an implicit and inseparable aspect of service design. …
Service Design.
Better services.
Happier customers.
Better lives.
At Engine we believe that the services people use everyday define their relationships with organisations and with other people; and ultimately shape quality of life. It's well worth designing them well. read more
Barnet Council
Designing a services commissioning model with Barnet Council
Just before Christmas 2008 the Assistant Director of Strategy at Barnet approached Engine …
Developing a new airport service proposition underpinned by staff roles
Integrating new service jobs into a new service brand through new service design…
Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Highlight
Designing a Social Innovation Lab
We've been working with partners at Kent County Council to design a Social Innovation Lab for Kent (SILK). SILK is a platform for change with the local authority. It provides a focus and 'safe space' for non-incremental service innovation, it hosts projects from across the Authority at various stages of the service design process and it provides training and support in the tools of design-led service innovation.
SILK has already hosted successful projects to support father's in spending more time with their children, understand the challenges faced by low income families and improve the experience of the Council's Gateway centres. You can read more about SILK on the dedicated SILK website. SILK was recently recognised by the UK Design Museum as one of the 'Designs of the Year' and the Local Government Channel recently made a short film about the programme's successes:
How should Government set about improving and innovating the public services that we all use?
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
“Engine are great. Their freshness, confidence and energy create a wonderful, collaborative atmosphere. They have the ability to help people see what it is they really want to do – this gives people the confidence to invest their energy in the things that really matter.”
Former-Deputy Director
Demos
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
