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A contextual interview is spending time with a person in their territory often in their home…
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Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
"We had one of the easiest supplier relationships I have ever experienced, I think that they have unusually high levels of integrity, patience and professionalism. I would work with Engine again without hesitation.”
Former Strategic consultant
Creative & Cultural Skills Council
