Articles
Below is a collection of our published articles and extended thought-pieces from our experiences in the service design industry.
Local Authorities: Tackling engagement challenges together
Camden Council has been granted Beacon Status for its positive engagement of older people…
Service Design grows up
Positioning itself as a meta-discipline, …
Service Design and User Experience: Same or Different?
Oliver King, Co-founder and Director of Engine, talks on "Service Design and User Experience: Same o…
From Boardroom to Boarding Gate
Delivering a passenger-centred services strategy for an airport group…
Designing a B2B Service Business From Scratch
Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture …
Methods and processes of service design: a conversation
Lets talk about the service sector - what opportunities do you see?…
Make yourself useful
Designers have a role to play in addressing business and social challenges …
Confessions of a service design researcher
Design research is an implicit and inseparable aspect of service design. …
Some of the benefits of co-design
The activity of co-design is interchangeable with that of personalisation…
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Service Vigilante
Front line staff and designing from the ground up…
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Transparency is crucial to the emotional connection between service users and providers…
Providing the ability to sustain
Rather than wait for clarity about roles and responsibilities its time to explore new opportunities.…
Organisational challenges of public service co-design
We've experienced a change in the language of government around the design of public services. …
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
