Service design practice

Service design is a multidisciplinary approach to innovation and business growth that draws on techniques from creative design practice, management consulting and social sciences. Through our work across sectors we continue to develop new methods and build our knowledge about what makes a great service and how to work with organisations to innovate and design them.

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Service design practice

Service Design grows up

Positioning itself as a meta-discipline, …

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Service design practice

Service Design and User Experience: Same or Different?

Oliver King, Co-founder and Director of Engine, talks on "Service Design and User Experience: Same o…

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Service design practice

Methods and processes of service design: a conversation

Lets talk about the service sector - what opportunities do you see?…

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Service design practice

Make yourself useful

Designers have a role to play in addressing business and social challenges …

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Typical projects

Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.

Projects

Case studies

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Virgin Atlantic

Show us the future of Flying

The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…

Methods

Personas

Personas are visual and anecdotal profiles. They may be based on ‘real people’ from research or …