Service design practice
Service design is a multidisciplinary approach to innovation and business growth that draws on techniques from creative design practice, management consulting and social sciences. Through our work across sectors we continue to develop new methods and build our knowledge about what makes a great service and how to work with organisations to innovate and design them.
Service Vigilante
Front line staff and designing from the ground up…
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Transparency is crucial to the emotional connection between service users and providers…
Seven Service Sins
What not to do under any circumstances if you want to deliver a great service experience…
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. …