Service design practice
Service design is a multidisciplinary approach to innovation and business growth that draws on techniques from creative design practice, management consulting and social sciences. Through our work across sectors we continue to develop new methods and build our knowledge about what makes a great service and how to work with organisations to innovate and design them.
Make yourself useful
Designers have a role to play in addressing business and social challenges …
Confessions of a service design researcher
Design research is an implicit and inseparable aspect of service design. …
Some of the benefits of co-design
The activity of co-design is interchangeable with that of personalisation…
Service Vigilante
Front line staff and designing from the ground up…
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Graphic Facilitation
Graphic facilitation is a technique for visualizing a meeting or workshop…