Public service design
The UK Government has for the last few years been developing the arguments for a greater commitment to the design of public services around the needs of users. This objective is a bold one - not least because it challenges aspects of the role of government.
Through our work with government and public sector organisations we’ve been prototyping ways in which the practice that we call service design can support user-led innovation and citizen engagement in the design of public services.
Local Authorities: Tackling engagement challenges together
Camden Council has been granted Beacon Status for its positive engagement of older people…
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Organisational challenges of public service co-design
We've experienced a change in the language of government around the design of public services. …
Platforms for participation
In the UK, pressure on public services continues to grow and levels of trust and engagement in the …
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Design Council
Schools Renaissance
Using service design methods students, teachers and parents can work collaboratively to shape the ex…
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. …
