Innovation

Many organisations we work with arent short on creativity, insights or ideas. What they need is to refine or re-invent their processes for involving others, prioritising, fleshing-out and testing their ideas.

We can help you develop a sustainable innovation process and tools to help manage the transition from insight to concept through to realisation. 

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Innovation

From Boardroom to Boarding Gate

Delivering a passenger-centred services strategy for an airport group…

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Innovation

Designing a B2B Service Business From Scratch

Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture …

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Innovation

Incorporating customer insight teams into service innovation

Many service organisations now have Customer Insight teams but are often ignored …

Typical projects

Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.

Projects

Case studies

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Virgin Atlantic

Show us the future of Flying

The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…

Methods

Ethnographic user research

The purpose of user research is to gain a thorough understanding of users. …