Innovation
Many organisations we work with arent short on creativity, insights or ideas. What they need is to refine or re-invent their processes for involving others, prioritising, fleshing-out and testing their ideas.
We can help you develop a sustainable innovation process and tools to help manage the transition from insight to concept through to realisation.
From Boardroom to Boarding Gate
Delivering a passenger-centred services strategy for an airport group…
Designing a B2B Service Business From Scratch
Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture …
Incorporating customer insight teams into service innovation
Many service organisations now have Customer Insight teams but are often ignored …
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. …
