Methods
Our service design methods are an important part of the way we work. Methods help us in a variety of ways throughout the service design process and we select and tailor methods to match the projects we work on. We’ve published some of our favourites below.
Path To Participation
The path to participation is a diagram or sketch of a participation framework.…
Culture hunt
The culture hunt is an immersion method in which a designer spends an intensive period of time in a …
Participant journals
Participant journals are effective tools for capturing thoughts, feelings, and needs…
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
Distributed Scenario Brainstorm
Distributed Scenario Brainstorm is an idea generation tool …
Graphic Facilitation
Graphic facilitation is a technique for visualizing a meeting or workshop…
Co-creation
Co-creation is at the heart of what we do. We want to design with users to see…
Service prototyping
Service prototypes allow us to experience and test services before they're produced.…
Empathy tools
Empathy tools let you experience processes as though you yourself have the needs of different users.…
Relationship mapping
Relationship mapping is a powerful tool that helps you understand services as systems.…
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Vodafone
Mapping the real-life experiences of mobile phone users
Vodafone asked Engine to investigate a typical customers experiences…
15 ways to improve your service
We’ve looked at organisations that are doing service really well and if you step right back, there…