Service design
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.
Engine's Service Design
Our process
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Typical projects
We help you to identify new opportunities for services and to bring them to life.…
Five fundamentals
To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…
Working with Engine
All of Engine's projects are set up as creative and collaborative processes involving as many people…
Public services design
How should Government set about improving and innovating the public services that we all use? …
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Transparency is a crucial step in making emotional connections between service users and...…
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
Service prototyping
Service prototypes allow us to experience and test services before they're produced.…
Empathy tools
Empathy tools let you experience processes as though you yourself have the needs of different users.…
Graphic Facilitation
Graphic facilitation is a technique for visualizing a meeting or workshop…