Service design
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.
Engine's Service Design
Our process
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Typical projects
We help you to identify new opportunities for services and to bring them to life.…
Five fundamentals
To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…
Working with Engine
All of Engine's projects are set up as creative and collaborative processes involving as many people…
Public service design
How should Government set about improving and innovating the public services that we all use? …
Some of the benefits of co-design
The activity of co-design is interchangeable with that of personalisation…
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Ethnographic user research
The purpose of user research is to gain a thorough understanding of users. …
Graphic Facilitation
Graphic facilitation is a technique for visualizing a meeting or workshop…
Personas
Personas are visual and anecdotal profiles. They may be based on ‘real people’ from research or …
Relationship mapping
Relationship mapping is a powerful tool that helps you understand services as systems.…