Service design
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.
Engine's Service Design
Our process
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Typical projects
We help you to identify new opportunities for services and to bring them to life.…
Five fundamentals
To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…
Working with Engine
All of Engine's projects are set up as creative and collaborative processes involving as many people…
Public service design
How should Government set about improving and innovating the public services that we all use? …
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Relationship mapping
Relationship mapping is a powerful tool that helps you understand services as systems.…
Shadowing
Shadowing is a technique that allows you to immerse yourself in the lives of customers.…
Personas
Personas are visual and anecdotal profiles. They may be based on ‘real people’ from research or …
Experience Surveying
A diagnostic method to identify the differences between expectations and experiences of service…