image

Philips Retail Solutions

Designing and defining a new service-centred business offering

To support a move from product-based solutions, Engine were engaged for over a year by a new venture…

image

West Sussex County Council

Redefining service provision and the relationship between local Government and residents

Like many local authorities, West Sussex County Council (WSCC) has been affected by the …

image

Mercedes-Benz

Premium after-sales service

After-sales service is a key component of dealer profitability for all premium car brands …

image

BBC

Designing new ways of learning and working for the BBC Academy

The BBC Academy supports the training and development of over 20,000 internal staff …

image

The AA

Revving up Roadside

The AA asked us for help in re-designing their Roadside offer…

image

NESTA

Getting into business - made easy

How Engine helped NESTA turn 'Insight Out' into a sustainable service…

image

Norwich Union

Designing financial services

After providing Norwich Union with several new proposition ideas for a particular market, Engine…

image

Virgin Atlantic

Show us the future of Flying

The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…

 1 . 2 .
Service design

Typical projects

Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.

Products

image

Seminars

Engine train individuals, teams and organisations in how to use Service Design to improve service …