InterContinental Hotel Group
Creating Unique Guest Experiences across multiple brands
As one of the worlds largest hotel groups, the InterContinental Hotels Group (IHG) operates 7 major…
Virgin Media
Re-imagining the bill
Virgin Media's ethos is around customer advocacy and customer experience through innovation.…
ANA (Aeropuertos de Portugal)
Delivering a passenger services strategy for Portugal’s airports
ANA (Aeropuertos de Portugal) is the state-owned company that operates eight of the key Portuguese…
Virgin Media
Designing the new Join Journey
As a leading entertainment and communications provider in the UK, Virgin Media have led technologic…
Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Developing a new airport service proposition underpinned by staff roles
Integrating new service jobs into a new service brand through new service design…
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
BAA
Connecting through Heathrow
Engine helped BAA to develop its service for passengers connecting through Heathrow Airport.…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
