Projects
We work on a wide range of service design projects with great clients from across the private and public sector.
Case studies
Vodafone
Mapping the real-life experiences of mobile phone users
Vodafone asked Engine to investigate a typical customers experiences…
Bucks Shape 50+
Engine developed a best practice methodology for service innovation through community engagement.…
Dott 07
Designing schools for the future
Engine demonstrates how design can help BSF create schools that are fit for purpose.…
Birmingham City University
Designing business support for the service economy
We worked with Birmingham City University to design a pioneering business support service…
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
Sky
On-brand call centre customer experiences
Engine delivered a practical, effective programme that helps Sky differentiate itself through …
BAA
Connecting through Heathrow
Engine is helping BAA to develop its service for passengers connecting through Heathrow Airport.…
NESTA
Getting into business - made easy
How Engine helped NESTA turn Insight Out into a sustainable service…
Norwich Union
Designing financial services
After providing Norwich Union with several new proposition ideas for a particular market, Engine…
Orange
Different cultures, consistent service
Orange asked Engine to help launch its services in Spain by creating a training tool to…
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Orange
The hidden potential of the phone bill
One bill through your letterbox is pretty much the same as another and not something to look forward…
MSN
Envisioning an integrated future
MSN UK asked us to envision for them a cohesive near-future customer proposition, driven both by the…
Norwich Union
Innovation in insurance services
Engine worked with Norwich Union to generate ideas for new propositions designed to meet the changin…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Ideaplay
Ideaplay is an enterprise education toolkit developed by a team of designers and educators…
Matchbox
As a card-based ‘mind-mapping’ tool, Matchbox provides designers with a way to learn about their …
Mapit!
Mapit! - the structured brainstorming and project building tool helps you build projects to tackle …