What are the drivers for change?

Engine hosted an event in central London last month, aimed at uncovering some of the critical drivers for change that are shaping service organisations.

Engine commissioned Lucy Kimbell, associate fellow at Said Business School, University of Oxford, to research and write a report: Drivers of change for organisations around service over the next 3-5 years.

We then invited a group of super smart thinkers from private industry and the public sector, academics, practitioners and thought leaders, to a one day workshop. Here we developed the drivers further and used a scenario planning methodology to imagine possible futures. The event, co-hosted by Design London at Imperial College, generated details around the drivers for change that were informed by the range of industry sectors in the room. The resulting scenarios were brought to life through new product and service ideas.

Co-creation in the drivers for change workshop

We are in the process of sorting the outputs from the day and hope to publish the work in the spring. We will continue to explore the big issues, including people’s almost total reliance on technology, the impact of collaborative consumption on formal institutions of service and the impact of climate change legislation on lifestyle and consumer choices.