Our two latest articles from the Service Design Network’s journal
Check out our two latest articles, published in Touchpoint: the Service Design Network’s journal:
Designing a B2B Service Business From Scratch
The articles were published in full in in January 2011 in The journal of the Service Design Network: Touchpoint Vol. 2 No. 3
They cover two of our recent projects (Aeroportos de Portugal and Philips Retail Solutions) and the theme of the SDN 2010 conference connecting the dots, where they were presented to the service design community.
Both pieces demonstrate companies at the forefront of innovation as they recognise the need to develop beyond their previous offer.
