Engine’s work discussed by Harvard Business Review

Harvard Business Review’s blog saw a post from Forrester’s Kerry Bodine discussing our work with Portuguese airport authority ANA.

The blog is part of a theme in the HBR’s Insight Centre on creating a customer-centred organisation and features Bodine’s article: Focus on Your Customer’s Customer.

The blog explores how organisations can differentiate by creating a customer-centred organisation, and explores Engine’s successful application of service design to changing the Portuguese airport operator’s business model.