c&binet comment: How can user centred design help public service managers?
Nick has written an article for c&binet exploring how user centred design can help public servants…
Engine contributes to CBI report ‘Excellence in service innovation’
Engine contributed to a report published this week by the Confederation of British Industry (CBI) …
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Being transparent is a crucial step in making an emotional connection between service users and providers. It makes businesses feel more human and closer to their customers. It also helps to make customers feel more valued and trusted. Check the Service Transparency viewpoint for a glance on how transparency can help improve services.
Upcoming events
Event date: 7-8.09.10
Co-chairing Transfoming Design with the Design Management Institute
Find out more here.
03.03.08
X-it programme
In an attempt to ease the pressure of kids getting seduced into gang culture a recent service, X-it…