Engine contributes to CBI report ‘Excellence in service innovation’
Engine contributed to a report published this week by the Confederation of British Industry (CBI) …
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Being transparent is a crucial step in making an emotional connection between service users and providers. It makes businesses feel more human and closer to their customers. It also helps to make customers feel more valued and trusted. Check the Service Transparency viewpoint for a glance on how transparency can help improve services.
A new viewpoint, Providing the ability to sustain.
This viewpoint, Providing the ability to sustain, demonstrates that service sustainability is about creating harmonious systems defined by sound relationships that are based on healthy value exchanges.
Upcoming events
Event date: 3rd Dec 08
Michael Treschow design seminar 2008
Alex will be speaking at the Ingvar Kamprad Design Center, Lund University on Service innovation and the future of the industrial design profession.
Event date: 20th Jan 09
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
28.09.07
Web services, piped direct
Yahoo's new pipes service could lead to a user driven revolution in web services development…