RSA’s Future Schools workshop
Julia took part in an exciting workshop at the RSA around new concepts for our future schools.…
Innovative Media for the Digital Economy: Transport workshop
Nick is participating in the Innovative Media for the Digital Economy (IMDE) programme…
Creative choices site launch!
Creative and Cultural Skills Council (CCSkills) have recently launched their really helpful new site…
What it’s like working with Engine
Watch our latest short film testimonial and listen to what our client has to say about working with Engine.
New people join Engine
We are delighted to welcome some new members to our team at Engine. Recently James, Katie and Joseph have joined us.
Teaching service design
Julia and Joe recently visited Glasgow to run a workshop on service design methodologies.…
Bucks Shape 50+
Engine developed a best practice methodology for service innovation through community engagement.…
Design Industry 2020
Nick and Aviv took part in a 'Design Industry 2020' workshop at the Design Council…
Service Design at the Copenhagen Institute of Interaction Design
Oliver spoke at the CIID about Engines work and the methods and techniques we use…
Scottish Tourism Customer Service Conference
Oliver spoke at the Scottish Tourism Customer Service Conference - view the presentation here…
Transformational Government Conference
Joe presented Engines work with Kent County Council at The Transformational Government Conference in London organised by the Cabinet Office.
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Being transparent is a crucial step in making an emotional connection between service users and providers. It makes businesses feel more human and closer to their customers. It also helps to make customers feel more valued and trusted. Check the Service Transparency viewpoint for a glance on how transparency can help improve services.
A new viewpoint, Providing the ability to sustain.
This viewpoint, Providing the ability to sustain, demonstrates that service sustainability is about creating harmonious systems defined by sound relationships that are based on healthy value exchanges.
Upcoming events
Event date: 20th of January 2009
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
28.09.07
Web services, piped direct
Yahoo's new pipes service could lead to a user driven revolution in web services development…