http://www.enginegroup.co.uk/latest/ http://www.enginegroup.co.uk/assets/favicon.ico http://www.enginegroup.co.uk/latest/ 16 16 en 2012-01-30T11:49:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/james_samperi_becomes_a_director_at_engine/ http://www.enginegroup.co.uk/index.php/latest/news_page/james_samperi_becomes_a_director_at_engine/#When:11:49:00Z 2012-01-30T11:49:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/drivers_of_change_coming_soon/ http://www.enginegroup.co.uk/index.php/latest/news_page/drivers_of_change_coming_soon/#When:16:10:00Z Coming soon in the new year is a report commissioned by Engine and written by Lucy Kimbell. Drivers of change for organisations around service over the next 3-5 years, is a bit of a mouthful but does what it says - exploring emerging motivations and priorities in near-future markets, both relating to service-specific organisations and those where service is involved. The report was created through research interviews with a range of individuals from differing organisations and industries, market reports, surveys and academic research. Check out here for more information. We're pretty excited and hope to engage all sorts of people in conversations around the identified Drivers and what effect they may have on a range of industries and ways of working. The drivers will be released in its own blog in a Dickensian, serial type way so that we have some time to explore a range of opinions around each one. We're aiming to release 1 Driver every 2 weeks. Please keep an eye on us and join in. Watch this space.... 2011-12-20T16:10:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/service_design_the_next_big_thing_in_the_guardian_blog/ http://www.enginegroup.co.uk/index.php/latest/news_page/service_design_the_next_big_thing_in_the_guardian_blog/#When:13:13:00Z 2011-12-09T13:13:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/joe_heapy_speaking_at_iriss_forum_in_glasgow/ http://www.enginegroup.co.uk/index.php/latest/news_page/joe_heapy_speaking_at_iriss_forum_in_glasgow/#When:09:31:00Z The Institute for Research and Innovation in Social Services' (IRISS) 2011 forum is this year focusing on Designs for the Future, through service design. Joe Heapy is speaking about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas and to test them. This years Forum provides an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach. To follow the forum live online, please visit here. 2011-12-06T09:31:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/oliver_king_to_speak_at_institute_of_industrial_design_warsaw/ http://www.enginegroup.co.uk/index.php/latest/news_page/oliver_king_to_speak_at_institute_of_industrial_design_warsaw/#When:11:48:00Z Oliver King will be delivering a keynote talk at Design Your Profit, an event hosted by the Institute of Industrial Design in Warsaw. The key project which the Institute of Industrial Design (IID) is currently implementing is the Design Your Profit (D+Y+P), whose purpose is to improve the competitiveness of Polish companies through design (process and product innovation). The project is implemented in the framework of the European Unions Operational Program for Economic Innovation. A conference as part of this project will explore the theme of Service design studio Җ the process of designing the service in cooperation with the client. Oliver's talk is titled Designing services for people; with people. The process of designing a service with clients and customers, and will explore key co-creation methods and approaches, drawing on Engine's experiences and projects. 2011-12-02T11:48:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/engines_work_appearing_on_codesign_and_in_dmi_review/ http://www.enginegroup.co.uk/index.php/latest/news_page/engines_work_appearing_on_codesign_and_in_dmi_review/#When:17:47:00Z Engines work and experience in exploring the relationship between products and service, product design and service design, has been shared through the illustrious Fast Company's site Co-design daily. Design Management Institute (DMI) honcho Thomas Lockwood in his piece for Co.Design, referenced our work with the light bulb behemoth Philips Lighting in their innovative shift from product to service provision and the ramifications of this on their business operation, ways of working and revenue model. The article precedes Engines own article exploring the subject in more detail, coming out in the DMI Review in December 2011. The article explores creating value beyond the product through services, and suggests propositions for organisations to become service-ready, both for internal and external solutions. 2011-11-29T17:47:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/engines_work_in_europe/ http://www.enginegroup.co.uk/index.php/latest/news_page/engines_work_in_europe/#When:17:04:00Z Engine are very proud to be a part of some great service design projects happening in Europe. In a new phase of our approach and reach, we are working with local Engine and client teams in Sweden and in Italy. This work is based on a project carried out and refined with our client in the UK. Now the methodology is being adapted and implemented across the client's European territories, being made relevant to local customers. This is where our teams on the ground come in - as well as being fantastic designers and researchers, they help to provide us with cultural insights that translate our methodology for the local businesses. They connect us with the key needs and behaviours of local users and customers - the point from which we start all of our work. Insights such as these can range from understanding customers' preferred channels for interaction with services to those that inform the right tone for communications. It's exciting for us to be a part of the growing service design community in Europe, coming together to collaborate and seeing our project methodology adapted for new client organisations in new markets while working with local practitioners to deliver great work. We look forward to carry on working with these teams and future opportunities to increase the reach and experience of service design. 2011-10-31T17:04:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/were_on_a_boat/ http://www.enginegroup.co.uk/index.php/latest/news_page/were_on_a_boat/#When:10:11:00Z A new P&O ferry for the Dover straights crossing, 'The Spirit of Britain', has recently been unveiled and put into action. Engine Service Design were involved in the passenger experience design of the ship, to create great service experiences that differentiated ferry travel from the influx of budget airlines. Through a range of research and on board exploration, Engine produced service principles to meet the needs of a variety of passengers, to enhance the experience and to delight passengers. Engine's contribution to the new ship and new service experience has been acknowledged on a plaque on board 'The Spirit of Britain'. Engine also feature in an article about service design in a new industry: ferry operators. The article is written by Bruce Peter and appeared in ShipPax DESIGNS 11 (September 2011) pp. 73-75 Download the article here. 2011-10-18T10:11:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/engine_collaborating_to_bring_service_design_to_new_industries/ http://www.enginegroup.co.uk/index.php/latest/news_page/engine_collaborating_to_bring_service_design_to_new_industries/#When:12:12:00Z 2011-08-11T12:12:00+00:00 http://www.enginegroup.co.uk/index.php/latest/news_page/engine_running_new_dmi_seminar/ http://www.enginegroup.co.uk/index.php/latest/news_page/engine_running_new_dmi_seminar/#When:09:53:00Z Engine will be running the next Design Management Institute (DMI) seminar in London, 3-4th November. The title of the seminar is Service Design for Business: Key Methods and Strategies for In-House Teams and will focus on increasing in-house capability for businesses encouraging a culture of service provision. What you will learn: • Audit and spot key elements that affect service performance • Use tools and techniques to conduct user-centred research • Map the customers journey • Engage service users in co-creation • Communicate initial ideas and concepts to get internal buy-in • Prototype and validate service and experience concepts to reduce risk • Specify services to ensure consistent delivery • Engage front line staff to deliver great service experiences • Improve and develop new service propositions Who should attend Businesses deliver services through systems of people, products, and processes. Anybody who is involved in managing or delivering one or multiple aspects of a service system and those in commercial and new venture roles who are seeking to translate a commercial opportunity into a consumer proposition can benefit from this seminar. Design managers, marketing executives, and internal teams responsible for customer insight and customer experience will find this workshop particularly interesting, as will those tasked with building Service Design capacity within their organisation. Professionals in the public sector can benefit by using Service Design practice to inform policy-making process to develop services that are more meaningful and useful through engaging local partners and communities. For more information and to register for the event, please click here. 2011-08-03T09:53:00+00:00