Service design practice
Service design is a multidisciplinary approach to innovation and business growth that draws on techniques from creative design practice, management consulting and social sciences. Through our work across sectors we continue to develop new methods and build our knowledge about what makes a great service and how to work with organisations to innovate and design them.
Endearing Brands
Becoming a preferred brand is about going all out to endear yourself to customers through the way…
15 ways to improve your service
We’ve looked at organisations that are doing service really well and if you step right back, there…
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Storyboarding
Storyboarding is a narrative technique adopted from the film industry…