Articles
Below is a collection of our published articles and extended thought-pieces from our experiences in the service design industry.
Organisational challenges of public service co-design
We've experienced a change in the language of government around the design of public services. …
Looking Ahead: Service Design Education
Service design education is about to take off.…
Platforms for participation
In the UK, pressure on public services continues to grow and levels of trust and engagement in the …
Seven Service Sins
What not to do under any circumstances if you want to deliver a great service experience…
Incorporating customer insight teams into service innovation
Many service organisations now have Customer Insight teams but are often ignored …
Endearing Brands
Becoming a preferred brand is about going all out to endear yourself to customers through the way…
Service roles
Designing services around familiar service roles is one approach to instilling familiarity into…
Innovator brands and service design
Why do innovator brands all seem to be using service design?…
15 ways to improve your service
We’ve looked at organisations that are doing service really well and if you step right back, there…
Typical projects
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Managing Mobile Innovation
Helping a major mobile technology company manage innovation processes across products and services…
Service Blueprint
A Service Blueprint can help you to simply specify a service. …
