Projects
We work on a wide range of service design projects with great clients from across the private and public sector.
Case studies
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Orange
The hidden potential of the phone bill
One bill through your letterbox is pretty much the same as another and not something to look forward…
MSN
Envisioning an integrated future
MSN UK asked us to envision for them a cohesive near-future customer proposition, driven both by the…
Norwich Union
Innovation in insurance services
Engine worked with Norwich Union to generate ideas for new propositions designed to meet the changin…
BT
Sharing vision, co-creating strategy
BT asked Engine to plan and facilitate a series of engaging workshops to help its staff creatively e…
Design Council
Schools Renaissance
Using service design methods students, teachers and parents can work collaboratively to shape the ex…
Creative and Cultural Skills Council
Better choices for creative learners
Britain's creative industries are now a key part of the service economy. CCSkills asked us to scope …
Ideal Standard
Time spent in a public washroom
Ideal Standard asked us to conduct a piece of design research to push the ways they think about …
Design Council
Matchmaking designers and SMEs
The Design Council is striving to address a gap between design's under-use by businesses and its…
Orange Netherlands
Corporate goals: strategic initiatives
From ideas to action: Orange Netherlands asked us to help them understand how to deliver a better cu…
BUPA
Big idea to commerical proposition
How Engine helped BUPA enrich and build enthusiasm for a new business proposition.…
Orange
Retail experience strategy
Engine helped the mobile operator, Orange to translate insight from a global consumer segmentation s…
Visa
Responsible credit cards
We helped Visa develop new card propositions that respond to an emerging demand for more responsible…
Guardian Newspapers
Be Creative; stay competitive
With Engine's help, the Guardian Newspaper became more creative - and even more competitive.…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
Seminars
Engine train individuals, teams and organisations in how to use Service Design to improve service …
Ideaplay
Ideaplay is an enterprise education toolkit developed by a team of designers and educators…
