Your Email:
Your Name:
To:
Subject:
Message: <table width="402" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td width="1" bgcolor="#cccccc"> </td> <td width="10"> </td> <td width="380"><h1 style="font-family: Arial, Helvetica, sans-serif; font-size: 26px; color: #353535; font-weight: 200;">Service Health Check</h1> <div style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #353535; margin: 15px 0 0 0; Letter-spacing: -0.01em; line-height: 170%;"><p>How good is your organisation at using the experiences of users to inspire and inform service design? </p> <p> Engine’s Health Check helps you assess your organisation’s ability to successfully adopt experience-based approaches to the design of services. </p> <p> The higher your overall score, the more likely it is that your organisation is in a good position to respond to the needs and expectations of service users and frontline staff. </p> <p> If you are unhappy with your score and want to make the case for working in a new way to improve the services you provide then please get in touch. We’re happy to share our experiences of working with a range service organisations; and the tools and techniques we use to connect customer insight to innovation and service design. </p> <p> <img src="http://engine.pmhclients.com/images/uploads/healthcheck_body.jpg" alt="image" width="373" height="369" /> </p> <p> “As someone in the throws of developing a patient experience approach, the themes made good sense to me and reflecting on our own organisations evolution, I have quite a good sense of where we’d get low and high scales.” <br /> - Primary Care Trust Change Management Lead </p> <p> The Experience Based Design (EBD) Health Check is a prototype. You can download the simple survey from <a href="/assets/pdf/ebd_check.pdf" title="Click here to download the PDF">here</a>. If you do, we’d love to get your results and any feedback that you have. </p></div> <a style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #ea3300; text-decoration: none;" href="http://engine.pmhclients.com/projects/pcs_page/service_health_check">View article here</a> </td> <td width="10"> </td> <td width="1" bgcolor="#cccccc"> </td> </tr> </table>
How good is your organisation at using the experiences of users to inspire and inform service design?
Engine’s Health Check helps you assess your organisation’s ability to successfully adopt experience-based approaches to the design of services.
The higher your overall score, the more likely it is that your organisation is in a good position to respond to the needs and expectations of service users and frontline staff.
If you are unhappy with your score and want to make the case for working in a new way to improve the services you provide then please get in touch. We’re happy to share our experiences of working with a range service organisations; and the tools and techniques we use to connect customer insight to innovation and service design.
“As someone in the throws of developing a patient experience approach, the themes made good sense to me and reflecting on our own organisations evolution, I have quite a good sense of where we’d get low and high scales.” - Primary Care Trust Change Management Lead
The Experience Based Design (EBD) Health Check is a prototype. You can download the simple survey from here. If you do, we’d love to get your results and any feedback that you have.
