Projects
We work on a wide range of service design projects with great clients from across the private and public sector.
Case studies
BAA
Connecting through Heathrow
Engine helped BAA to develop its service for passengers connecting through Heathrow Airport.…
Kent County Council
Creating a culture of service through the people
Kent County Council's innovative Gateway programme was designed to reshape how residents access …
Barnet Council
Designing a services commissioning model with Barnet Council
Just before Christmas 2008 the Assistant Director of Strategy at Barnet approached Engine …
Managing Mobile Innovation
Helping a major mobile technology company manage innovation processes across products and services…
Co-designing health and social care services in Grimsby
Developing a new service offering to increase access to health services for vulnerable groups…
Kent County Council
Building a Social Innovation Lab
Kent County Council sought Engine's help in developing a Social Innovation Lab …
Vodafone
Mapping the real-life experiences of mobile phone users
Vodafone asked Engine to investigate a typical customer's experiences…
Kent County Council
Engaging Fathers
Engine initiated a co-creative approach for the development of new support services for fathers …
Buckinghamshire County Council
Co-designing public services in Buckinghamshire
Engine developed a best practice methodology for service innovation through community engagement.…
Dott 07
Designing schools for the future
The government's Building Schools for the Future (BSF) programm presents a unique opportunity to …
Birmingham City University
Designing business support for the service economy
We worked with Birmingham City University to design a pioneering business support service…
Sky
On-brand call centre customer experiences
Engine delivered a practical, effective programme that helped Sky differentiate itself through …
NESTA
Getting into business - made easy
How Engine helped NESTA turn 'Insight Out' into a sustainable service…
Norwich Union
Designing financial services
After providing Norwich Union with several new proposition ideas for a particular market, Engine…
Orange
Different cultures, consistent service
Orange asked Engine to help launch its services in Spain by creating a training tool to…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Design for service
Design for service: a downloadable guide aimed at helping SMEs innovate their services…
Service Health Check
Our Health Check helps you assess your ability to successfully adopt experience-based approaches…
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
