Projects
We work on a wide range of service design projects with great clients from across the private and public sector.
Case studies
BAA
Radically redesigning Airport Information
As part of the goal to make T5 easy to use, BAA commissioned Engine to design the airport…
Sky
On-brand call centre customer experiences
Engine delivered a practical, effective programme that helps Sky differentiate itself through …
BAA
Connecting through Heathrow
Engine is helping BAA to develop its service for passengers connecting through Heathrow Airport.…
NESTA
Getting into business - made easy
How Engine helped NESTA turn Insight Out into a sustainable service…
Norwich Union
Designing financial services
After providing Norwich Union with several new proposition ideas for a particular market, Engine…
Orange
Different cultures, consistent service
Orange asked Engine to help launch its services in Spain by creating a training tool to…
Virgin Atlantic
Show us the future of Flying
The Airbus A380 is an unmissable opportunity for Virgin Atlantic to redefine the experience of air…
Orange
The hidden potential of the phone bill
One bill through your letterbox is pretty much the same as another and not something to look forward…
MSN
Envisioning an integrated future
MSN UK asked us to envision for them a cohesive near-future customer proposition, driven both by the…
Norwich Union
Innovation in insurance services
Engine worked with Norwich Union to generate ideas for new propositions designed to meet the changin…
BT
Sharing vision, co-creating strategy
BT asked Engine to plan and facilitate a series of engaging workshops to help its staff creatively e…
Design Council
Schools Renaissance
Using service design methods students, teachers and parents can work collaboratively to shape the ex…
Creative and Cultural Skills Council
Better choices for creative learners
Britain's creative industries are now a key part of the service economy. CCSkills asked us to scope …
Ideal Standard
Time spent in a public washroom
Ideal Standard asked us to conduct a piece of design research to push the ways they think about …
Design Council
Matchmaking designers and SMEs
The Design Council is striving to address a gap between design's under-use by businesses and its…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
Ideaplay
Ideaplay is an enterprise education toolkit developed by a team of designers and educators…
Matchbox
As a card-based ‘mind-mapping’ tool, Matchbox provides designers with a way to learn about their…
Mapit!
Mapit! - the structured brainstorming and project building tool helps you build projects to tackle …