Gateway in the news
The Guardian recently featured an article and accompanying supplement focused on the innovative service model being pioneered at Gateway locations across Kent County.
Notable voices from design, insight and innovation highlight the Gateway’s unique approach to service delivery and its success in responding to the call of new initiatives such as Total Place and the demand for improved quality of experience by customers. They also highlight the benefits of such an approach noting efficiency gains and cost savings.
Engine has been working with Gateway over the past year across several pieces of work with staff to support them to deliver on their ambitious goals. Beginning with support to bring a creative approach to fostering collaboration and knowledge sharing amongst staff, to ensure consistent service improvement, Engine collaboratively developed a set of simple and practical tools to support a process of service innovation.
A second piece of work is now supporting the implementation of a programme to continuously drive the generation of customer insights around key services and areas of support. Continuing our work across several Gateway locations we are aiding staff training and development on the use of tools and techniques to connect insights to ideas and future improvements.
