Service design and brand awareness
Erik gave a talk at Brunel University to a group of visiting Brazilan students from Rio Branco University. He spoke about the use of service design as a strategic tool to enhance brand awareness and improve customer loyalty.
Emergence Conference 2006 keynote
Oliver gave a keynote address on service design at the inaugural Emergence Conference…
Beautiful Minds
As part of a British Library programme, Oliver gave a talk on the difference between invention and innovation.
Upcoming events
Event date: 3rd Dec 08
Michael Treschow design seminar 2008
Alex will be speaking at the Ingvar Kamprad Design Center, Lund University on Service innovation and the future of the industrial design profession.
Event date: 20th Jan 09
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
