Serve them right
Oliver explains why Service design is design, but not as you know it in a four page article featured in newdesign magazine, issue fifty two.
Download the pdf copy right of newdesign magazine.
How Service design could have saved the world
Oliver moderated an engaging panel discussion on 'How Service design could have saved the world' …
Designing Services in Stockholm
Nick recently gave a talk on designing services to the Interaction Art Director course…
New Engine people
We’re delighted that Aviv Katz, Lauren Argenta, and Alex Nisbett have joined Engine. Read more about them in their biographies.
Service design and brand awareness
Erik gave a talk at Brunel University to a group of visiting Brazilan students from Rio Branco University. He spoke about the use of service design as a strategic tool to enhance brand awareness and improve customer loyalty.
International Entrepreneurship conference
Esme presented Ideaplay (our innovation toolkit) at the International Entrepreneurship conference …
The Journey to the Interface
From cleaning the streets to checkouts, from looking after our elderly parents to selling us holiday…
Our New School
Our Dott 07 Future Schools initative moves forward as we launched a project website to help…
Emergence Conference 2006 keynote
Oliver gave a keynote address on service design at the inaugural Emergence Conference…
Design Wales
Engine has been exploring design advisory services for service businesses in Wales and as part of the European community of design advise organisations.
Matchbox at the IoD
While design-level advice helps companies to succeed - for example by growing faster and charging…
Creative Choices
We’ve been working with Demos and the Creative and Cultural Skills Council to scope on-line services that will better support students and graduates entering the creative sector.
Beautiful Minds
As part of a British Library programme, Oliver gave a talk on the difference between invention and innovation.
Picture This!
The first run of the workshop tool we co-developed to help schools plan for their futures was 1000 boxes. DfES have since printed another 5000. read more on the DfES site
Upcoming events
Event date: 5th-8th October 2008
Olly talks service design at DMI REMIX
Olly is talking about design-led innovation in services at Remix, the 33rd annual DMI conference, Ogunquit, Maine, USA
Event date: 20th of January 2009
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
