InterSections
Joe was a panel member for a debate at the design conference, InterSections in Newcastle. The subject of debate: Can good design be ‘co-created’? Joe and fellow panelists, Lynne Maher from the NHS Institute for Innovation and Improvement and Austin Williams, director of the Future Cities Project discussed the role of design and designers in the co-design of public services. Read a transcript of the discussion.
New projects
We’ve published two new project case studies for Nokia and Birmingham City University. Managing Mobile Innovation looks at our work developing an innovation process for Nokia’s largest global design teams, and Designing Business Support for the Service Economy talks through our design of Service by Design a pioneering new service for SME’s in the Midlands.
Engine site refreshed!
We have revamped our site. We hope you like it. You will find new content and sections to explore informing you of our work in the world of service design.
Content tasters
Customer journey mapping
Seven service sins
Connecting through Heathrow
NESTA - getting into business made easy
OurNewSchool snaps up a prize
After a year of hard work, Engine's OurNewSchool project has successfully come together at Dott…
Serve them right
Oliver explains why Service design is design, but not as you know it in a four page article featured in newdesign magazine, issue fifty two.
Download the pdf copy right of newdesign magazine.
How Service design could have saved the world
Oliver moderated an engaging panel discussion on 'How Service design could have saved the world' …
Designing Services in Stockholm
Nick recently gave a talk on designing services to the Interaction Art Director course…
New Engine people
We’re delighted that Aviv Katz, Lauren Argenta, and Alex Nisbett have joined Engine. Read more about them in their biographies.
Service design and brand awareness
Erik gave a talk at Brunel University to a group of visiting Brazilan students from Rio Branco University. He spoke about the use of service design as a strategic tool to enhance brand awareness and improve customer loyalty.
International Entrepreneurship conference
Esme presented Ideaplay (our innovation toolkit) at the International Entrepreneurship conference …
The Journey to the Interface
From cleaning the streets to checkouts, from looking after our elderly parents to selling us holiday…
Our New School
Our Dott 07 Future Schools initative moves forward as we launched a project website to help…
Emergence Conference 2006 keynote
Oliver gave a keynote address on service design at the inaugural Emergence Conference…
Design Wales
Engine has been exploring design advisory services for service businesses in Wales and as part of the European community of design advise organisations.
Upcoming events
Event date: 3rd Dec 08
Michael Treschow design seminar 2008
Alex will be speaking at the Ingvar Kamprad Design Center, Lund University on Service innovation and the future of the industrial design profession.
Event date: 20th Jan 09
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
