Design Industry 2020
Nick and Aviv took part in a 'Design Industry 2020' workshop at the Design Council…
Service Design at the Copenhagen Institute of Interaction Design
Oliver spoke at the CIID about Engines work and the methods and techniques we use…
Scottish Tourism Customer Service Conference
Oliver spoke at the Scottish Tourism Customer Service Conference - view the presentation here…
Transformational Government Conference
Joe presented Engines work with Kent County Council at The Transformational Government Conference in London organised by the Cabinet Office.
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
Service Transparency
Being transparent is a crucial step in making an emotional connection between service users and providers. It makes businesses feel more human and closer to their customers. It also helps to make customers feel more valued and trusted. Check the Service Transparency viewpoint for a glance on how transparency can help improve services.
A new viewpoint, Providing the ability to sustain.
This viewpoint, Providing the ability to sustain, demonstrates that service sustainability is about creating harmonious systems defined by sound relationships that are based on healthy value exchanges.
Service innovation in the public sector
Engine embarked on a number of exciting projects with local councils, exploring new approaches...…
Design for service: a guide to help SMEs innovate their services
Engine has worked with Design Wales and SEEdesign to publish a service design guide aimed at Small and Medium Enterprises (SMEs).
Design for service offers a framework to help identify areas for improvement and develop a service vision and strategy. It also illustrates how SMEs can innovate their services through three case studies. For more details and to download the guide, please visit our products section.
Service by Design Update Session
Nick and Oliver facilitated a refresh workshop for the Birmingham City University innovation mentors…
Design Solutions for Tomorrow
At The Danish Design Centre Oliver gave a keynote address on…
3rd International Conference on Services & Innovation
Aviv spoke at the 3rd International Conference on Services and Innovation in Dublin. The conference, which included speakers from IBM, Merrill Lynch and Microsoft, focused on the importance of user-driven innovation.
Aviv introduced the fundamentals of service design practice, highlighting methodologies for participant engagement and co-design and dazzled the audience with examples from Engine’s latest work.
Designing For Life
Oliver was a speaker at Designing For Life, the 2007 International Design Summit, founded by the Ringling College of Art and Design.
Olivers talk centered on introducing the delegates to the concepts, methods and key principles of Service Design as a key tool for sustainability and 21st century innovation.
Click here to download his presentation PDF(2MB)
The changing face of Heathrow Terminal 3
As part of a service design project, Engine helped Virgin Atlantic develop concepts for customer experience and the spatial layouts of service environments at Heathrow’s Terminal 3.
Virgin has now launched their service. Experience it for yourself in this interactive animation.
Upcoming events
Event date: 3rd Dec 08
Michael Treschow design seminar 2008
Alex will be speaking at the Ingvar Kamprad Design Center, Lund University on Service innovation and the future of the industrial design profession.
Event date: 20th Jan 09
Designing Hospitality
Oliver has been invited by the Master Inn Holders to introduce their members to service design thinking, tools and strategies at their next annual conference.
The hospitality industry has service down to a fine art, but its not by luck. General managers and proprietors of the UKs finest hotels regularly meet to share and exchange ideas on what works and what doesnt.
For more information, please click here
28.09.07
Web services, piped direct
Yahoo's new pipes service could lead to a user driven revolution in web services development…