Oliver King

As a co-founder and director of Engine, Oliver leads the private sector practice helping organisations to identify where, when and how they can provide better, more meaningful and valuable services.

In practical terms he works with organisations to help them formulate strategy and deliver service innovation by improving or interconnecting the things that their customers experience - from product to processes and people. Oliver is a passionate advocate of co-creation, design thinking and helping organisations to help themselves through actively building their internal service design capabilities.

With over 17 years experience, Oliver is a recognised pioneer in his field and regularly speaks and writes internationally on service design and innovation.