Latest News
Oliver King speaking at Creative Company Conference 2010
Oliver King will be speaking at the Creative Company Conference 2010 in Haarlem…
Work with a global hotel group continues
Engine's work with a global hotel group continues into the summer…
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Experience Surveying
A diagnostic method to identify the differences between expectations and experiences of service…
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
Methods and processes of service design: a conversation
Lets talk about the service sector - what opportunities do you see?…
Make yourself useful
Designers have a role to play in addressing business and social challenges …
Service Design.
Better services.
Happier customers.
Better lives.
At Engine we believe that the services people use everyday define their relationships with organisations and with other people; and ultimately shape quality of life. It's well worth designing them well. read more
Designing for the social challenges of better health
Southwark is one of 33 boroughs in London.…
Creating a culture of service through the people
Kent County Council's innovative Gateway programme is designed to reshape how residents access …
Barnet Council
Designing a services commissioning model with Barnet Council
Just before Christmas 2008 the Assistant Director of Strategy at Barnet approached Engine …
Highlight
Designing a Social Innovation Lab
We've been working with partners at Kent County Council to design a Social Innovation Lab for Kent (SILK). SILK is a platform for change with the local authority. It provides a focus and 'safe space' for non-incremental service innovation, it hosts projects from across the Authority at various stages of the service design process and it provides training and support in the tools of design-led service innovation.
SILK has already hosted successful projects to support father's in spending more time with their children, understand the challenges faced by low income families and improve the experience of the Council's Gateway centres. You can read more about SILK on the dedicated SILK website. SILK was recently recognised by the UK Design Museum as one of the 'Designs of the Year' and the Local Government Channel recently made a short film about the programme's successes:
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
"Engine provide solid, considered and inspirational thinking that is a step ahead of the rest. Their work is watertight and therefore provides people in business with the faith and belief to keep going.”
Former Global Brand Marketing Manager
Orange
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
