Better services, happier customers

We specialise in helping organisations to identify and orchestrate service propositions that make customers happy. We work behind the scenes exploring what customers really need and the systems and processes that govern the delivery of services. We identify what needs to change - when, where and how - to choreograph a great experience as efficiently and effectively as possible.

Co-designing public services in Bucks

Engine was asked to facilitate the development of a best practice methodology for the engagement of local authorities, elected council members and service providers and users. The methodology, which came to be known as SHAPE: Services Having All People Engaged, was modelled through a live programme of work that concentrated on residents of the county in the 50+ age range. In the video below, members of the team that led the project describe the value of embedding service design practices into community engagement.

You can read more about the project in the case study, and you can download copies of the Shape methodology and the HealthConnect service vision.