Latest News
Drivers of change - coming soon
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
Seminars
Engine train individuals, teams and organisations in how to use Service Design to improve service …
We help organisations discover, develop and deliver service innovation.
Service design is a design specialism that helps develop and deliver great services. read more
ANA (Aeropuertos de Portugal)
Delivering a passenger services strategy for Portugal’s airports
At Engine
Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
"Engine are easy to work with and adaptable to client demands and changes. I would definitely recommend them to others.”
Former Head of Customer Experience Delivery
Orange
