Latest News
Service Design Network Conference 09
The annual Service Design Network Conference was held in Madeira this year and was well attended by …
Where have we been this year?
Our work has taken us all over the world this year.…
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Experience Surveying
A diagnostic method to identify the differences between expectations and experiences of service…
Shadowing
Shadowing is a technique that allows you to immerse yourself in the lives of customers.…
Some of the benefits of co-design
The activity of co-design is interchangeable with that of personalisation…
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Service Design.
Better services.
Happier customers.
Better lives.
At Engine we believe that the services people use everyday define their relationships with organisations and with other people; and ultimately shape quality of life. It's well worth designing them well. read more
Developing a new airport service proposition underpinned by staff roles
Integrating new service jobs into a new service brand through new service design…
Designing Premium Travel Services
Innovating the passenger search experience to help differentiate the premium offer 'on the ground'…
Managing Mobile Innovation
Helping a major mobile technology company manage innovation processes across products and services…
Highlight
Designing a Social Innovation Lab
We've been working with partners at Kent County Council to design a Social Innovation Lab for Kent (SILK). SILK is a platform for change with the local authority. It provides a focus and 'safe space' for non-incremental service innovation, it hosts projects from across the Authority at various stages of the service design process and it provides training and support in the tools of design-led service innovation.
SILK has already hosted successful projects to support father's in spending more time with their children, understand the challenges faced by low income families and improve the experience of the Council's Gateway centres. You can read more about SILK on the dedicated SILK website. SILK was recently recognised by the UK Design Museum as one of the 'Designs of the Year' and the Local Government Channel recently made a short film about the programme's successes:
How should Government set about improving and innovating the public services that we all use?
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
"Engine help us by taking complex concepts and simplifying them into something digestible for both internal audiences and customers alike.”
Former-Head of UK Brand Strategy
Orange
SILK Method Deck
The Method Deck can be used to inspire teams during all stages of a service design project…
